FREE SHIPPING WITHIN AUSTRALIA
SHIPPING + RETURNS

Shipping policy


Domestic Shipping 

N\H prints provides free shipping on all print orders within Australia.


Artworks are carefully wrapped in archival packaging, tubed and dispatched via Australia Post within 10 working days. All orders are covered by insurance during shipping.


Please be aware that in rare circumstances a delay in delivery may occur should we be required to reprint an artwork with an artist. We will do our best to inform you of such delays.

When you take delivery of your order, we strongly recommend you have your framer remove the print from the tube as they are well accustomed to handling works on paper.


Express post prices are calculated at checkout.


International Shipping

International shipping prices are calculated at checkout. Extra charges such as import duties, taxes, customs fees and other charges are not included in the item price or postage cost—these are the responsibility of the purchaser. Please check with your country's customs office to determine what these additional costs will be prior to buying.


International shipping times will vary depending on the location as well as Covid19 and/or other restrictions (such as custom clearance times) in your country. N\H Prints cannot be held accountable for any delays that occur in this manner.


Refund policy


Exchanges

N\H Prints does not accept exchanges or “change of mind” returns unless the item is defective, damaged or if you receive the wrong item.


Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


If your print is damaged or if you receive the wrong item, please contact us as soon as possible via our contact page or email: info@nhprints.com.au Include your order number and images of the damaged print and the packaging. Upon receiving your request we will start the process and contact you with a replacement or refund.


Please do not discard any of the damaged packaging or prints before we issue a replacement or refund. These may be needed for insurance assessment purposes. If we need to collect the damaged packaging and prints and you do not have them, you may not be eligible for a replacement or refund.


Refunds

We will notify you once we’ve received and inspected images of your damaged print(s), and let you know if the refund was approved or not. If approved, you’ll be refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.